Conflict Resolution
Violence and aggression in the workplace is a growing problem that reflects the general increase in violence in modern-day society. Inevitably this behaviour will spill over into the workplace. The severe personal and organisational costs associated with violence at work are compelling reasons for tackling these issues in the workplace. There are obvious costs associated with litigation against the employer and the often damaging resulting media publicity. Compensation costs, higher insurance premiums, time off work due to physical injury together with the recruitment and training costs of replacing employees put a strain on organisation and individual. conflict management training will teach you techniques of how to recognise, avoid and manage the situation safely.
Learning Outcomes
- Understand some of the causes of conflict
- Understand how to use the assault cycle to dynamically assess the risk associated with the behaviour of another person
- Understand some of the impact factors likely to affect your personal safety
- Understand the use of communication skills in managing conflict
- Understand the use of non-verbal communication skills in managing conflict
- Understand the effect of fight and flight in dealing with conflict
- Understand some strategies for managing anti-social behaviour.
- Understand a model for dealing with high level aggression
